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POPULAR FAQ
Frequently Asked Questions
01. What is APEG Warranty?
APEG Warranty essentially offers an extended warranty package for owners of recond vehicles. Imported from the UK, Japan or other authorized country of origin. Apeg Warranty covers vehicles that are between 1 to 8 years old and are imported in accordance with regulations set by Malaysian Authorities
02. What does APEG Warranty have to offer me?
APEG has developed various warranty packages that will suit you appropriately.
- In accordance with Malaysia’s import policies.
- Warranty coverage of up to 7 Years / 175,000 km.
- Reconditioned vehicle aged up to 5 Years (Continental) / 8 Years (Japanese) are eligible.
- Open workshop concept for customers convenience.
- Fastest claims process.
- Genuine spare parts provided [Repairs/Claims]
- Major items coverage including major mechanical & electrical components
03. Why is a warranty important for my car?
If your vehicle does not have a manufacturer’s warranty, it becomes the owners’ risk to repair the vehicle in the event of a mechanical or electrical breakdown. As your vehicle ages or has travelled a great distance, the more likely your vehicle will have defects mechanical or electrical components. Our warranty program will secure your car over the period of coverage.
04. What do I need to prepare before purchasing a warranty with APEG Warranty?
The warranty can easily be purchased from our online portal or through our certified marketing officers. For Japanese vehicles, we do not require a pre-inspection. However, for Continental vehicles will undergo a pre-inspection before your vehicle is covered by APEG Warranty. All vehicles must pass the pre-inspection to be covered by APEG Warranty. Japanese vehicles must not exceed the age of more than 8 Years, Continental vehicles must not exceed the age years more than 5 Years from the current year.
05. Is APEG Warranty a Motor Insurance Policy?
No, APEG is not linked to any motor insurance policy. A motor insurance policy covers repairs due to accidents, fire & theft or collisions depending on if your policy is comprehensive or third party.
06. Does APEG Warranty cover accidental damage or wear & tear?
No, for accidental damage you must call your motor insurance company for claims to be made. Wear & tear parts must be under the owner's cost, as we only cover if a breakdown occur and that the warranty is active/valid.
07. I’m interested, how can I purchase APEG Warranty?
We have multiple methods of purchasing; We encourage you to purchase our warranty via our website, as we offer exclusive online promotions which you can benefit from. Click Purchase now to directly purchase our warranty, or you can click get quotation to receive a free quote for your vehicle. Our customer service officer will get in touch with you and guide you through the process.
08. How much must I pay for my warranty?
Prices of APEG Warranty packages are determined by the make and model of your vehicle into which package which has determined by APEG Warranty. Pricing may also differ as to the years of the warranty period.
09. Is my car eligible for APEG Warranty?
We accept most reconditioned vehicles are eligible for APEG Warranty, kindly refer to our warranty tab for more details.
10. I’ve purchased the warranty, what do I do next?
All vehicles must be maintained and serviced according to the manufacturer service schedule and maintained in accordance with the manufacturer service standard by an SSM-Registered workshop/service center.
11. What should I do if my car breakdown?
In the event your vehicle has a mechanical or electrical breakdown, please contact APEG Warranty Hotline for assistance. In most cases, our aftersales team will ask you to contact your insurance panel for towing assistance. Your vehicle will be towed to the nearest/chosen service/repair center that are authorized by APEG Warranty. All repair and replacement of the malfunctioning parts of your vehicle (under coverage) will be before we authorize any claim.
12. My service is due, where should I go?
We recommend you to our Recommended Workshop Panel, where you can get the best specialist services for your vehicle. APEG is one of the first in Malaysia that provide Open Workshop Panel, if you are not located nearby our Recommended Workshop Panel, you can choose any SSM-Registered authorized workshop that is located near you. Our Recommend Workshop Panel are listed up on our website for your viewing.
13. How do I claim my warranty?
In the event you want to proceed with a claim due to mechanical or electrical breakdown or any inquiries related to claims, please contact APEG Warranty Hotline for assistance on 017-235 6900 (Aftersales).
14. How many times can I claim?
Depending on your warranty plan, there is a claim limit. You may refer to our website for warranty plans and their claim limits.
15. How do I know my warranty is still active and valid?
All warranties have their expiring date in which you may refer to your service booklet, or you may also check on our website under ‘Online Check’ or feel free to contact us at 03-8740 6216 (Office).
16. What happens if I want to cancel my warranty?
This warranty has no refundable value and is not transferable to another vehicle.
17. How do I know the warranty plan suits my car the best?
We have plenty of warranty plan, do check our warranty tab which suits you the most.
18. It the weekend/public holidays and my car breakdown, can I call APEG’s hotline?
Yes, give our aftersales hotline a call to assist you at 017-235 6900 (Aftersales).
19. My warranty is about to expire, can I renew my warranty?
No, APEG warranty only allows you to purchase the warranty within the cooling-off period. We no longer do renewal warranty.
20. I detected a faulty part on my newly purchase recon, can I purchase on the spot?
No, APEG will inspect utmost the car first. If any faulty parts have been detected, you must get the parts replaced and fixed. Our aftersales team will re-inspect, if no problem is shown, only then you can purchase our warranty within the cooling off period